Terms of Use

1. Acceptance of these Terms

1.1. These Terms of Use (the “Terms”) are a legally binding agreement between you and AOORA APPS, LLC, a Delaware limited liability company with its address at 131 Continental Dr, Suite 305, Newark, DE 19713, USA (“aoora”, the “Company”, “we”, “us”, “our”). They govern your access to and use of our mobile applications (the “Apps”), our websites including aoora.app, mindjitsu.app, myslim.app and their subdomains, our web-based questionnaires, programs and content, and any related services (together, the “Service”).

1.2. By downloading or installing an App, creating an account, completing a questionnaire, making a Purchase (as defined below) or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms, our Subscription Terms, Money-Back Policy, Privacy Policy, Cookie Policy, Copyright & IP Policy and Health & Content Disclaimer, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

1.3. We may amend these Terms from time to time as described in Section 19. The version in force at the time you use the Service applies.

2. Important disclaimers

2.1. Not medical advice. The Service provides general fitness, nutrition, habit, self-care, sleep and wellness information for educational and informational purposes only. It is not medical, psychological, nutritional or other professional advice, and it is not intended to diagnose, treat, cure or prevent any disease or condition. Always consult a physician or other qualified professional before starting any exercise, diet, self-massage or other program, and never disregard professional advice or delay seeking it because of something you read or saw in the Service. If you think you may have a medical emergency, call your doctor or emergency services immediately.

2.2. Physical activity is at your own risk. Exercise and self-massage involve a risk of injury. You confirm that you have no health condition that would make participation unsafe or, if you do, that you have obtained medical clearance. You must stop immediately and seek medical attention if you feel pain, dizziness, shortness of breath or other discomfort. You should not use fitness or nutrition content if you are pregnant or breastfeeding, have or have had an eating disorder, or have a condition that restricts physical activity or diet, unless your physician has approved it.

2.3. Synastry and astrology content. Synastry, birth-chart and other astrology-related content is provided for entertainment, self-reflection and conversation purposes only. It is based on a traditional interpretive framework, is not scientifically validated, does not predict future events, and is not psychological, relationship, medical, legal, financial or any other professional advice. You are solely responsible for any decisions you make.

2.3A. Self-knowledge content. Mindjitsu and other reflection, personality, values and thinking-pattern content is provided for self-reflection and education only. It is not psychological, psychiatric or medical assessment, diagnosis or treatment, and is not a substitute for a licensed mental-health professional. If you are in crisis or thinking about harming yourself, contact local emergency services immediately.

2.4. Personalization. Plans and recommendations are generated automatically from the information you provide. They are general in nature and may not be suitable for you. You are responsible for the accuracy of the information you provide and for deciding whether a recommendation is appropriate for you.

2.5. Individual results vary. We do not promise or guarantee any particular result, including any change in weight, body composition, appearance, fitness, sleep or relationships. Any examples, testimonials, before-and-after images or statistics are illustrative, reflect individual experiences and are not typical or guaranteed.

2.6. Accuracy. We strive to keep content accurate and up to date but do not warrant that it is complete, accurate, reliable or free of errors, including nutritional values and calculations.

3. Eligibility and your account

3.1. You must be at least 18 years old (or the age of majority where you live, if higher) and able to form a binding contract to use the Service. The Service is not directed to children.

3.2. You may need an account to use certain features. You agree to provide accurate, current and complete information, to keep it updated, to keep your login credentials and magic links confidential, and to notify us immediately of any unauthorized use. You are responsible for all activity under your account. Accounts are personal and may not be shared, sold or transferred.

3.3. We may refuse registration, require verification of your identity or payment method, or limit the number of accounts, trials or introductory offers per person, device, payment method or household.

4. The Service and app stores

4.1. License. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial purposes. All rights not expressly granted are reserved by us and our licensors.

4.2. Changes. We may modify, update, suspend or discontinue any part of the Service, content or feature at any time, including to improve it, comply with law or for security reasons. Where a change materially reduces a paid feature during a paid period, we will take reasonable steps to inform you and, where required by law, offer an appropriate remedy.

4.3. Availability. The Service may be unavailable from time to time due to maintenance, updates, outages or events beyond our control. We are not liable for any unavailability.

4.4. App stores. If you download an App from the Apple App Store or Google Play (each an “App Store”), you also agree to the applicable App Store terms. These Terms are between you and us only, not the App Store; the App Store is not responsible for the App or its content, has no obligation to provide maintenance or support, and — to the maximum extent permitted by law — has no warranty obligation regarding the App. We, not the App Store, are responsible for addressing any claims relating to the App (subject to these Terms). Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms with respect to Apps obtained from the Apple App Store and may enforce them against you. You represent that you are not located in a country subject to U.S. government embargo or listed on any U.S. government list of prohibited or restricted parties.

5. Purchases, subscriptions and payment

5.1. Purchases. Certain features and content are available only for a fee, either (a) as a subscription billed in advance on a recurring interval, (b) as an introductory plan that converts into a recurring subscription, or (c) as prepayment for access for a defined period or a one-time purchase (each a “Purchase”). You may make a Purchase directly from us on our websites or, where available, through an App Store.

5.2. Price. The price of a Purchase, including the amount charged for any introductory or trial period, the renewal price, the billing period and the currency, is the price displayed to you on the payment screen (or in the App Store payment pop-up) at the time you confirm the Purchase. Any prices mentioned in examples in our policies, marketing materials or on our websites are for information only and may not reflect the price of the plan you purchase. Prices may differ by country, currency, channel, offer and time, and may include or exclude applicable taxes as indicated at checkout.

5.3. Introductory offers, discounts and trials. We may offer free trials, paid introductory plans, discounts and promotional prices. Unless otherwise stated at checkout, an introductory plan or trial automatically converts into a recurring subscription at the full, non-discounted renewal price and period shown at checkout when the introductory period ends, unless you cancel before it ends. A discount applies only to the period(s) expressly stated. Offers may be limited in time, are not transferable, cannot be combined unless stated, and may be withdrawn or modified at any time before you accept them. We may limit eligibility, including to one introductory offer per person.

5.4. Automatic renewal. Subscriptions renew automatically at the end of each billing period for the same period (unless another period was disclosed to you at checkout) until you cancel. By completing a Purchase you authorize us (and our payment processors) to charge your payment method the amount for the first period and then the recurring subscription fee at the start of each renewal period, without further action by you, until you cancel. The renewal price will not exceed the price disclosed at checkout for the renewal period, unless we notify you of a price change in advance under Section 5.7.

5.5. Authorization and confirmation. You agree to the Purchase by clicking the payment button, confirming with a wallet (such as Apple Pay or Google Pay), biometric confirmation or any similar action. We will send a confirmation to the email you provide, setting out the key terms of your Purchase and how to cancel. We keep records of your acceptance (including the offer shown, the time, IP address and device data) as evidence of the agreement.

5.6. Payment method, taxes and failed payments. You must provide a valid payment method that you are authorized to use and keep your billing information current. You authorize us to charge applicable taxes and, where permitted, to update card details via network updater services. If a payment fails, we may retry the charge in accordance with card-network rules, suspend access until payment is made, and collect any outstanding amounts. Cancelling does not release you from amounts already due. A small temporary authorization may be placed on your card to verify it.

5.7. Price changes. To the extent permitted by law, we may change subscription prices. We will give you reasonable advance notice of any increase affecting an existing subscription (for example by email or in the App). The new price applies from the next renewal after the notice period. If you do not agree, you may cancel before the change takes effect; continuing your subscription after that means you accept the new price.

5.8. Multiple subscriptions. Each subscription is separate. Cancelling one does not cancel others. Purchases made in one channel (web or a specific App Store) must be managed and cancelled in that channel.

5.9. Access period. Your right to access paid features ends at the end of the paid period. Deleting an App or account does not cancel a subscription.

5.10. Subscription Terms. Additional rules on trials, renewal, cancellation and refunds are set out in our Subscription Terms, which form part of these Terms.

6. Cancellation and refunds

6.1. You may cancel at any time. For web Purchases, cancel in your account (Profile → Manage subscription) or by emailing support@aoora.app from the email used at checkout. For App Store Purchases, cancel in your App Store account settings at least 24 hours before the end of the current period. Cancellation stops future renewals; you keep access until the end of the period already paid for.

6.2. All Purchases are final and non-refundable, and fees for a period that has already started are not refundable or prorated, except (a) as expressly provided in our Money-Back Policy, or (b) where a refund is required by mandatory applicable law. We may, at our sole discretion, grant a refund or credit in other cases; doing so once does not oblige us to do so again.

6.3. Purchases made through an App Store are subject to that App Store's refund policies; we cannot issue refunds for them.

6.4. Consumers in the EEA, the United Kingdom, Switzerland and Quebec have the statutory rights described in the Money-Back Policy, including the right of withdrawal and the model withdrawal form.

7. Billing errors, payment disputes and chargebacks

7.1. Contact us first. If you believe you were charged in error, or you do not recognize a charge, you agree to contact us at support@aoora.app before contacting your bank or card issuer, and in any event within 60 days of the charge, so that we can investigate and, where appropriate, correct it. Most issues are resolved within a few business days.

7.2. Unfounded chargebacks. Initiating a chargeback or payment reversal for a Purchase that you authorized (including a Purchase made by someone using your account or payment method with your permission), or without first contacting us as required by Section 7.1, is a breach of these Terms. In that case we may, to the extent permitted by law: (a) dispute the chargeback and provide your bank, card network or payment processor with evidence of the transaction, including the offer and terms displayed and accepted at checkout, confirmation emails, IP address, device and log-in data, and records of your use of the Service; (b) immediately suspend or terminate your account and access to all Purchases; (c) refuse future Purchases from you; and (d) recover from you any amounts reversed together with the fees and costs we reasonably incur as a result, including processor fees.

7.3. Fraud prevention. We and our payment processors use fraud-prevention tools and may decline or cancel transactions that appear fraudulent, abusive or high-risk, and may share relevant information with processors, card networks and fraud-prevention services as described in our Privacy Policy.

7.4. Nothing in this Section limits any non-waivable right you have under applicable consumer or payment-card law.

8. Mandatory binding arbitration and class action waiver

8.1. Scope. This Arbitration Agreement applies to any dispute, claim or controversy between you and the Company or its members, officers, employees, agents, affiliates, successors or assigns, arising out of or relating to the Service, any Purchase, these Terms or any aspect of our relationship, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether it arose before or after you agreed to these Terms (a “Dispute”). The arbitrator has exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and formation of this Arbitration Agreement, except as stated in Sections 8.6 and 8.9.

8.2. Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies; and (b) seek injunctive or other equitable relief in court for infringement or misappropriation of intellectual property rights, including our copyrights, trademarks and trade secrets.

8.3. Informal resolution first. Before starting arbitration, the party with a Dispute must send a written notice to the other (to us at legal@aoora.app and 131 Continental Dr, Suite 305, Newark, DE 19713, USA) describing the Dispute, the relief sought and the claimant's contact details, account email and, where relevant, the date and last four digits of the payment card. The parties will then try in good faith to resolve the Dispute informally for 60 days, including, on request, by a telephone or video conference in which the claimant participates personally. Completing this process is a condition precedent to arbitration; an arbitrator must dismiss any arbitration filed before it is completed. Limitation periods are tolled during this process.

8.4. Arbitration forum and rules. If the Dispute is not resolved, it will be finally resolved by binding arbitration before a single arbitrator: (a) if you reside in the United States, administered by JAMS under its Streamlined Arbitration Rules & Procedures for claims under USD 250,000 and its Comprehensive Arbitration Rules & Procedures for other claims, together with the JAMS Consumer Arbitration Minimum Standards where applicable; or (b) if you reside outside the United States, administered by the London Court of International Arbitration (LCIA) under its Arbitration Rules. The rules in force when the demand is filed apply, as modified by this Arbitration Agreement. If the administrator is unavailable, the parties will agree on, or a court will appoint, a substitute.

8.5. Procedure. The seat of arbitration is Wilmington, Delaware, USA (for US residents) or London, United Kingdom (for others). The language is English. Hearings take place by video or telephone or on written submissions unless the arbitrator decides an in-person hearing is necessary; consumers may request an in-person hearing in the county where they live. For claims up to USD 25,000 the arbitration will be decided on written submissions unless the arbitrator decides otherwise. The arbitrator may award any individual relief available in court, but only to the individual claimant and only to the extent necessary to resolve that claimant's individual claim; the arbitrator may not award punitive or exemplary damages except where required by statute, and any award is subject to the limitations in Section 14. The award is final and binding and may be entered in any court of competent jurisdiction. Proceedings and awards are confidential except as needed to enforce them or as required by law.

8.6. Class action and jury trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding, except as provided in Section 8.7. If this Section 8.6 is found unenforceable as to any claim or remedy, that claim or remedy (and only that one) shall be severed and litigated in the courts specified in Section 18, stayed pending completion of the individual arbitration, and the remaining claims shall still be arbitrated individually. The question of whether this Section 8.6 is enforceable is for a court, not an arbitrator, to decide.

8.7. Mass arbitration and batching. If 25 or more substantially similar demands for arbitration are filed against us by or with the assistance of the same counsel or coordinated group within a 90-day period, they will be administered in batches of up to 100 demands (with one arbitrator, one set of filing and administrative fees and one procedural calendar per batch), in an order to be determined by the administrator; no filing fees will be owed on a batch until it is reached. Demands are substantially similar if they arise from the same event or factual scenario and raise the same or similar legal issues and relief. Any disagreement about the application of this Section will be decided by a single administrative arbitrator appointed for that purpose, whose fees we will pay. This Section does not authorize class arbitration.

8.8. Fees. If you are a consumer and start arbitration, your share of filing fees will not exceed the amount required by the applicable consumer rules (and in any event no more than USD 250); we will pay the remaining administrative and arbitrator fees unless the arbitrator finds your claim frivolous or brought for an improper purpose, in which case fees will be allocated under the applicable rules. Each party bears its own attorneys' fees unless the law or rules provide otherwise. If a party files a Dispute subject to arbitration in court, the other party may recover the reasonable costs and attorneys' fees of compelling arbitration.

8.9. 30-day right to opt out. You may opt out of this Arbitration Agreement by emailing legal@aoora.app from your account email, with the subject line “ARBITRATION OPT-OUT” and your name and address, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms. If you opt out, neither party is bound by this Arbitration Agreement and Section 18 applies.

8.10. Changes. If we make a material change to this Arbitration Agreement, you may reject it by emailing legal@aoora.app within 30 days of the change; the previous version will then continue to apply to you.

8.11. Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises; otherwise it is permanently barred.

8.12. Survival and severability. This Arbitration Agreement survives termination of these Terms and of your account. Except as provided in Section 8.6, if any part of it is held unenforceable, the rest remains in effect.

9. User content and feedback

9.1. You may submit content such as profile details, photos, measurements, notes, messages and reviews (“User Content”). You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify, adapt and display it solely to operate, provide, secure and improve the Service. If you post a public review or testimonial and expressly agree, you also permit us to use it, with your chosen name, in our marketing. This license does not extend to personal data beyond what our Privacy Policy permits.

9.2. You represent that you own or have the necessary rights to your User Content and that it does not infringe or violate the rights of any third party or any law. We may remove User Content at any time.

9.3. If you send us ideas, suggestions or feedback, you agree that we may use them without restriction or compensation, and you assign to us all rights in such feedback.

10. Intellectual property

10.1. The Service and all content and materials in it — including software, source and object code, designs, layouts, user interfaces, questionnaires and funnels, screens and flows, texts, articles, workout programs, meal plans, routines, illustrations, photographs, videos, audio, databases, the selection and arrangement of content, and the names, logos and trademarks “aoora”, “Aoora: Relationship Map”, “MySlim”, “Aoora Reset” and “Mindjitsu” — are owned by or licensed to the Company and are protected by copyright, trademark, database, trade-secret and other laws of the United States and other countries. Nothing in these Terms transfers any of those rights to you.

10.2. Without our prior written consent you may not, and may not permit anyone to: (a) copy, reproduce, republish, download (except where the Service expressly permits offline use), distribute, sell, rent, license, translate or create derivative works of any part of the Service or its content; (b) copy or imitate the look and feel, questionnaires, funnels, screens, texts or program structures of the Service; (c) use robots, spiders, scrapers, crawlers or other automated means to access, collect, extract or index content or data, or conduct text and data mining (we expressly reserve all rights, including under Article 4(3) of EU Directive 2019/790); (d) use any part of the Service or its content to train, fine-tune or evaluate machine-learning or artificial-intelligence models; (e) frame, mirror or deep-link to content in a way that suggests affiliation; (f) remove or alter any copyright, trademark or proprietary notices; or (g) use our trademarks or confusingly similar marks, including in domain names, app names, social-media handles or advertising keywords.

10.3. We actively enforce our rights. Infringement notices concerning our content, and notices about content in the Service that you believe infringes your rights, should be sent to legal@aoora.app in accordance with our Copyright & IP Policy, which includes our DMCA procedure and repeat-infringer policy.

11. Your representations and acceptable use

11.1. You represent and warrant that: (a) all information you provide is true, accurate and complete; (b) you are at least 18 years old; (c) you will use the Service only for lawful, personal purposes and in accordance with these Terms; and (d) any payment method you use is yours or you are authorized to use it.

11.2. You agree not to: (a) access the Service by any means other than the interfaces we provide; (b) decompile, disassemble, reverse engineer or attempt to derive source code, except where the law expressly permits it; (c) circumvent, disable or interfere with security, paywall, licensing or usage-limiting features; (d) share your account or resell access; (e) create accounts by automated means or under false pretences, or abuse trials, introductory offers, promotions or refunds; (f) upload viruses or malicious code or disrupt the Service or its infrastructure; (g) harass, threaten or harm anyone, or post unlawful, infringing, defamatory, obscene or hateful content; (h) impersonate any person or misrepresent your affiliation; (i) collect personal data of other users; or (j) use the Service in violation of any law or regulation, or to build or support a competing product.

12. Suspension and termination

12.1. You may stop using the Service at any time and may delete your account in the App or by contacting us. Deleting an account does not cancel an App Store subscription.

12.2. We may suspend or terminate your access to all or part of the Service, with or without notice, if: you breach these Terms; we suspect fraud, abuse, an unauthorized or disputed payment, or a chargeback; your bank or payment processor requests it; we are required to by law or by a competent authority; your use creates legal, security or reputational risk for us or others; or we discontinue the Service. Where termination results from your breach or from fraud, you are not entitled to any refund. We may block devices, payment methods or IP addresses associated with a terminated account to prevent re-registration.

12.3. We may delete accounts that have been inactive for more than 24 months and have no active subscription.

12.4. Sections that by their nature should survive termination survive, including Sections 2, 5 (as to amounts owed), 7, 8, 9.3, 10 and 13–20.

13. Disclaimer of warranties

13.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, OR THAT IT WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR FREE OF HARMFUL COMPONENTS.

13.2. No advice or information obtained from us or through the Service creates any warranty not expressly stated in these Terms.

13.3. Consumers in the EEA, UK and Switzerland: nothing in these Terms affects your statutory rights, including the legal guarantee of conformity for digital content and services.

14. Limitation of liability

14.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR OTHER INTANGIBLE LOSSES, OR FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) FIFTY U.S. DOLLARS (USD 50).

14.3. You acknowledge that our prices reflect the allocation of risk in Sections 13 and 14, which form an essential basis of the bargain between us.

14.4. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. If you are a consumer in the EEA, UK or Switzerland, we are liable under statutory law for intent and gross negligence, and for simple negligence only for breach of an essential contractual obligation, limited to typical, foreseeable damage.

14.5. California residents waive California Civil Code §1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You waive any similar provision of any other jurisdiction.

15. Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless the Company and its members, managers, officers, employees, contractors and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees and chargeback fees) arising out of or relating to: (a) your breach of these Terms; (b) your User Content; (c) your violation of any law or of any third-party right, including intellectual property or privacy rights; or (d) any unfounded payment dispute or chargeback initiated by you or on your behalf. We may assume the exclusive defence of any matter subject to indemnification, and you will cooperate with us.

16. Third-party services and links

The Service may contain links to, or integrations with, third-party websites, services, devices and content (including App Stores, payment processors, health platforms such as Apple Health or Health Connect, and advertising partners). We do not control and are not responsible for them, and your use of them is governed by their own terms and policies.

17. International use

The Service is operated from the United States. We make no representation that it is appropriate or available in every location. If you access it from elsewhere, you do so at your own initiative and are responsible for compliance with local laws. You may not use or export the Service in violation of U.S. export laws or sanctions.

18. Governing law and venue

18.1. These Terms and any Dispute are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and, for the Arbitration Agreement, by the U.S. Federal Arbitration Act. The UN Convention on Contracts for the International Sale of Goods does not apply.

18.2. Subject to Section 8, any claim not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you and we consent to the personal jurisdiction of those courts.

18.3. Consumers in the EEA, UK and Switzerland also benefit from any mandatory provisions of the law of their country of residence and may bring proceedings in the courts of that country. The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr; we are not obliged and do not agree to participate in proceedings before consumer arbitration boards. Consumers in Quebec: nothing in these Terms limits the rights granted by the Consumer Protection Act.

19. Changes to these Terms

We may update these Terms to reflect changes in the Service, our business or the law. We will post the updated Terms with a new “last updated” date and, for material changes, give reasonable advance notice by email or in the Service. Changes apply from their effective date and do not apply retroactively to Disputes of which we had actual notice before the change. If you continue to use the Service after the effective date, you accept the updated Terms; if you do not agree, you must stop using the Service and cancel any subscription.

20. Miscellaneous

20.1. Entire agreement. These Terms and the documents incorporated by reference are the entire agreement between you and us regarding the Service and supersede prior agreements. 20.2. Severability. Except as provided in Section 8.6, if any provision is held invalid, it will be enforced to the maximum extent permissible and the remaining provisions remain in effect. 20.3. No waiver. Our failure to enforce a right is not a waiver. 20.4. Assignment. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition or sale of assets. 20.5. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control. 20.6. Electronic communications. You consent to receive agreements, notices and disclosures electronically, which satisfy any requirement that they be in writing. 20.7. Language. These Terms are drafted in English; translations are for convenience only and the English version prevails. 20.8. No third-party beneficiaries, except as stated in Section 4.4. 20.9. Relationship. No agency, partnership, joint venture or employment relationship is created.

21. Contact

AOORA APPS, LLC
131 Continental Dr, Suite 305, Newark, DE 19713, USA
Customer support: support@aoora.app, +1 (484) 457-8250
Legal notices, copyright and IP claims: legal@aoora.app