Money-Back Policy

1. Money-back guarantee rules

In addition to any refund rights you have under applicable law, if you purchased a subscription directly on our website and a money-back guarantee was presented to you on the checkout page, you are eligible for a refund of the initial payment if you followed the program and did not see the expected results, provided that all of the following conditions are met:

1. you contact us at support@aoora.app within 30 days after your initial purchase; and
2. you have followed the program for at least 14 days within the first 30 days after your initial purchase; and
3. you can demonstrate that you followed the program as described below.

How to demonstrate that you followed the program

Provide screenshots from the app or your web account showing that you completed at least 14 sessions of your plan (workouts, lessons, routines or other sessions, whichever applies) on at least 14 different days within the first 30 days after your initial purchase. The screenshots must clearly show the dates and your account. We may verify them against our records.

Important statement

• Only fulfilment of all the requirements above entitles you to a refund under this Money-Back Guarantee. It does not apply in any other case.
• The guarantee covers the initial payment only. It does not apply to renewal charges, to purchases where no money-back guarantee was displayed at checkout (for example, entertainment and self-reflection products such as Aoora: Relationship Map), or to App Store / Google Play purchases.
• It may be used once per person, account, payment method and product.
• We may refuse requests that are fraudulent, abusive, duplicated, submitted late, or made after a chargeback or payment dispute has been filed for the same transaction.
• We review each application and notify you of the outcome by email. Approved refunds are issued to the original payment method, usually within 5–10 business days (your bank may take longer to post it).

2. General refund rules

We value your feedback and want you to be happy with our Service. If you do not meet the conditions of the Money-Back Guarantee, the fees you paid are non-refundable and non-exchangeable, unless otherwise stated in this policy or required by applicable law. Refund requests outside these conditions may be considered case by case and granted at our sole discretion; granting one does not create an obligation to grant others.

A refund can generally be requested only during the subscription period. If the subscription period has ended before your request, we will not be able to refund it. This does not affect your right to request a refund under Section 1 within 30 days of your initial purchase, or rights you have under applicable law.

If you believe a charge is incorrect, please contact us before contacting your bank — see Section 7 of the Terms of Use.

3. Note for residents of certain U.S. states

If you reside in California or Connecticut and cancel a purchase before midnight of the third business day after the date of purchase, we will return the payment you made for that purchase.

4. Note for consumers in the EEA, the UK and Switzerland — right of withdrawal

You have a statutory right to withdraw from a contract for services within 14 days of concluding it, without giving reasons. When you purchase a single item of digital content (such as a report, video or PDF) you expressly agree that it is made available to you immediately, and you therefore acknowledge that you lose your right of withdrawal once supply has begun. When you subscribe to a service provided on a continuous basis, you expressly request and consent to its immediate supply; if you then withdraw, we will deduct from your refund an amount proportionate to the service provided before you told us of your withdrawal.

How to withdraw. Inform us — AOORA APPS, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA, email support@aoora.app, phone +1 (484) 457-8250 — of your decision by a clear statement (for example, an email). You may use the model form below, but it is not obligatory. To meet the deadline it is sufficient to send your communication before the withdrawal period expires. We will acknowledge receipt by email.

5. Note for consumers in Quebec

If you are a consumer in Quebec, you may cancel a contract for services involving sequential performance at any time by sending us a written notice (for example by email to support@aoora.app), subject to the Consumer Protection Act. Single items of digital content supplied immediately at your request are not eligible for a refund.

6. How to request a refund

Email support@aoora.app from the address used at checkout with the subject “Refund request” and include the date of purchase, the last four digits of the card and, for the Money-Back Guarantee, the required screenshots. Refunds are made only to the original payment method.

Translations are for convenience only; the English version prevails. We process personal data in accordance with our Privacy Policy.